SHIPPING & RETURNS

SHIPPING POLICY

Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Costs: We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on the size, weight of your order, and your delivery location.

Standard Shipping: Delivery typically within 5-7 business days.
Expedited Shipping: Delivery typically within 2-3 business days.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

Shipping Restrictions: We currently ship to continental US only] For international shipping, please contact us directly for a quote.

Shipping Delays: Occasionally, delays can occur due to factors beyond our control, such as weather, carrier issues, or high order volume. We appreciate your patience and will keep you informed of any significant delays.

Shipping Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders that are lost or delayed due to incorrect address information provided by the customer.

Damaged or Lost Orders: If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving the shipment. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

If you have any questions about our shipping policy, feel free to contact our customer service team at maberrydexter@gmail.com.

RETURN & REFUND POLICY

Return Eligibility: We want you to be satisfied with your purchase. However, due to the nature of our products, we only accept returns under the following conditions:

Products must be damaged, defective, or incorrect upon receipt.
You must contact us within 7 days of receiving your order to report any issues.

Non-Returnable Items: For health and safety reasons, we cannot accept returns on:

Opened or used products.
Products purchased more than 7 days ago.
Products that are not damaged or defective.

Return Process:

Report an Issue: Contact us within 7 days of receiving your order. Please provide your order number, a description of the issue, and any relevant photos of the damaged or incorrect product.
Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
Ship the Item: Pack the item securely in its original packaging and include the RAN. Ship it to the address provided in the return instructions. Return shipping costs will be covered by us if the return is due to a defect or error.

Refund Process:

Inspection: Upon receiving the returned item, we will inspect it to confirm the damage or error.
Refund Issuance: If the return is approved, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or credit card provider.
Refund Denial: If the returned item does not meet our criteria for a return, it will be sent back to you at your expense.

Exchanges: We do not offer direct exchanges. If you need a different product, please return the original item (if applicable) and place a new order.

Customer Service: For any questions or assistance with returns or refunds, please contact maberrydexter@gmail.com.